Privacy Policy

Last updated: 22 August 2026

This privacy policy explains how Iceexch ("we", "us" or "our") collects, uses and protects the personal information of people who use our website and services at iceexch.site. By using Iceexch, you agree to the practices described here. Please read it carefully. If anything is unclear, contact us on WhatsApp and we will be glad to explain.

Information we collect

We collect only the information we need to run your account and keep it secure. This may include:

• Account details such as your name, mobile number, email address and password (stored in hashed form).
• Verification details that we may request before a withdrawal, such as proof of identity, to prevent fraud.
• Transaction data including deposits, withdrawals and bets placed on your account.
• Technical data such as your device type, browser and general location, gathered to keep the service working and secure.

How we use your information

Your information is used to create and manage your account, process deposits and withdrawals, verify your identity, provide customer support, prevent fraud and comply with our legal obligations. We may also use contact details to send you important account or service messages. We do not sell your personal data to third parties.

How we protect your data

Every page on Iceexch is served over 128-bit SSL encryption, which protects information as it travels between your device and our servers. Passwords are stored using one-way hashing rather than plain text. We limit access to personal data to staff who need it to do their job, and we keep reasonable technical and organisational measures in place to guard against loss or misuse.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the site is used so we can improve it. You can control cookies through your browser settings. Turning some cookies off may affect how parts of the site work.

Sharing your information

We may share data with trusted service providers who help us operate, such as payment and verification partners, but only to the extent needed to deliver the service. We may also disclose information where the law requires it, or to protect the rights, property or safety of Iceexch, our members or others.

Your choices and rights

You can ask to access, correct or delete the personal information we hold about you, subject to any legal record-keeping we are required to follow. You can also opt out of non-essential messages at any time. To make a request, contact us using the details below and we will respond as quickly as we can.

Age restriction

Iceexch is intended only for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we learn that an underage person has created an account, we will close it and remove the associated data.

Changes to this policy

We may update this privacy policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it occasionally so you stay informed about how we protect your information.

Contact us

If you have any questions about this policy or your data, reach us on WhatsApp or email support@iceexch.site. You can also visit our contact page.